FAQ

#1: Before your order leaves the warehouse, please contact us as soon as possible, we will intercept the order for you and refund it in full.

#2: After your order leaves the warehouse (you will receive an email with logistics information), this means that the order has been picked up by the logistics provider and cannot be intercepted. If you don't want this order, you can contact us to apply for a return after receiving the order.

For partial refund or full refund of delayed orders, pleaseclick hereto view the shipping policy.
The order was lost during the transportation process due to the error of the logistics provider, we will contact you via email to ask whether to resend a new order or give you a full refund.

When your order delivery failure due to wrong address or no answer. The order will be returned to the logistics provider's warehouse. We will contact you via email to ask for the correct address or more information. We will provide a re-delivery service for the order for free (if the re-delivery is successful, the cost of the re-delivery will be borne by us and you do not need to pay).
If we do not receive a reply from the buyer and the new delivery address provided by the buyer, or the new delivery address still causes the order to fail to be delivered again. The order will be destroyed by the logistics provider overseas, but it will not be returned to us.
In this case, we will no longer resend the order for the buyer, and we will deduct 70%-80% of the payment amount to pay the product cost and multiple logistics and transportation costs. And apply for a 20%-30% refund for buyer.

In order to ensure that the order can be delivered successfully, please fill in the correct e-mail address when purchasing, and you will receive an update of the logistics information. If necessary, we will contact you via email.

#1:Paypal payment:The refund will be returned to your account within 24 hours.

#2:Credit card payment: There is often some processing time before a refund is posted. The refund will be returned to your account within 2-7 business days.

If you have any questions about the refund, please contact us, we are happy to help you!

We strictly package the product when it is shipped to ensure that it is adequately protected during transportation.

But if you receive the product and find it is unfortunately damaged, Please contact us within 7 days after the product is delivered, and provide pictures or videos of the damaged product. We will send you a new set of products after confirmation.

At the same time, We will provide you with the return address, you need to return the damaged product, and we will bear the returned shipping cost.

Of course, if you no longer need the product, we will provide you with a return address and bear all the costs of returning the product.We will give you a full refund after receiving the product.

If you contact us after 7 days, we will handle the case in accordance with the following 365-day quality-related issue guarantee.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Please contact us within 7 days after receiving the product. We will provide you with the return address and give you a full refund after receiving the product.(Please make sure the product is brand new and unused, and the packaging is complete.)

If the product has quality problems, the return shipping cost is borne by the seller. If there is no quality problem, the return shipping cost is borne by the buyer.

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